FAQs
You’ve got questions? We’ve got answers.
First Timers
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Our Vybe Teaser is the perfect chance for newcomers to try a few sessions with us and see if you ‘vybe’ with our style.
The Vybe Teaser includes 4 classes to use across 14 days. Your 14 day period begins from the moment you make your first booking, including if your first booking is for a waitlisted class.
Please note:
• This offer is valid for first-time clients only.
• The offer must be activated within 3 months of purchase.
• Unused credits cannot be extended. -
Studio Location:
Level 1, 51 Futures Road, Cranbourne West VIC 3977We share the building with Adapt Gym (although we are separately owned and operated businesses).
Enter through the main building doors, then head upstairs. Our studio stairs are located just to the right of Adapt’s reception area.
What if the doors are locked?
Our studio doors are locked at the beginning of each session to create a distraction-free environment and to ensure the safety and security of our members and their belongings while sessions are running.Please make sure you arrive before your scheduled session start time, as late arrivals will not be able to join the session.
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Firstly, welcome!
We’re so excited you’ve found us and can’t wait to see you in the studio.Please arrive dressed in activewear: comfy clothing you can move easily in, and bring a water bottle to stay hydrated throughout your session.
Grip socks are a must in our studio for both safety and hygiene. Don’t own a pair? No stress, we’ve got some available to purchase in-studio.
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If you’re brand new to Reformer, we suggest starting with POWER first so that you can learn the fundamentals and get familiar with the reformer.
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If it's your very first visit, please arrive 10 minutes early so we can welcome you, show you around, and help you set up and settle in.
After your first session, we encourage you to arrive at least 5 minutes early to give you time to settle in and factor in traffic/peak hour/parking.
Our studio doors are locked at the beginning of each session to create a distraction-free environment and to ensure the safety and security of our members and their belongings while sessions are running.
Please make sure you arrive before your scheduled session start time, as late arrivals will not be able to join the session.
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You sure do!
Bookings are essential as we have limited spaces, and classes can fill up quickly. We recommend booking your classes in advance to make sure you don't miss out on joining in.We use the Momence booking system for all account management, purchases, and bookings, and it’s integrated into our website.
Once you’ve created an account and made a purchase via our website, you can easily download the Momence app on your phone for on-the-go bookings:
Sessions
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Life can be unpredictable, and we understand that things come
up unexpectedly.
If you need to cancel or reschedule a class, simply head to your Momence app, tap on your booked session, then select cancel and confirm.You can easily manage your bookings on the Momence App:
Please make sure to cancel at least 6 hours in advance to retain your class credit. If you cancel within the 6-hour window, you will forfeit your class credit, and our cancellation policy will apply.
Please note: We do not accept cancellations via phone, email, social media, app messaging, or any method outside of the online booking system.
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With a maximum of 8 clients per session, spots can fill up.
If a session is full, we advise joining it’s waitlist by booking as usual.
How does the waitlist work?
Each session can have up to 8 people on the waitlist.
If someone cancels, you’ll get an SMS in the order you joined the waitlist. You’ll have 45 minutes to confirm or decline your spot via SMS before it’s offered to the next person.
If a spot opens within 30 minutes of class starting, it’s a “fastest fingers first” approach - this means everyone remaining on the waitlist will get notified at the same time and the first to reply gets the spot.
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We get it, life gets busy and plans can change! That’s why we have a cancellation policy in place to help classes run smoothly and fairly for all clients.
If you can no longer attend a class, cancellations must be made through the online booking system at least 6 hours before the scheduled class time.
Please note: We do not accept cancellations via phone, email, social media, app messaging, or any method outside of the online booking system.
Any cancellation made within 6 hours of your scheduled class will be considered a Late Cancel. If you do not cancel and do not attend your class, this will be considered a No-Show. This also applies to classes you are added into from the waitlist.
Early Cancel ($0)
Cancel at least 6 hours before class and your class credit will be returned to your account to use another time.Late Cancel ($10)
If you cancel within 6 hours of class, you will lose your class credit and incur a $10 late cancel fee.Membership holders receive 2 waived late cancel fees per 28-day cycle.
Clients using a single session pass will lose their class credit only.No-Show ($15)
If you do not attend your class and have not cancelled, you will lose your class credit and incur a $15 no-show fee.If you arrive too late to join the class, you will also be considered a no-show.
Please note: No-show fees apply to all booking and purchase types.
By booking into a class, you agree to our cancellation policy.
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We get it, sometimes things pop up (peak hour traffic, kids, work etc.) and you might be running a little behind time.
However, our doors do lock as soon as the session begins, so unfortunately late arrivals won’t be able to join the class.
Memberships &
Packs
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At Vybe, we offer 2, 3, and unlimited sessions per week memberships.
Your membership begins from the date of purchase.
For example, if you purchase a 2 sessions per week membership on a Tuesday, your weekly allocation resets each week on that same day (Tuesday to Monday).
All 2, 3, and unlimited weekly memberships have a minimum 3-month commitment (12 weekly payments).
All memberships are billed automatically on a weekly basis.
More information regarding memberships can be found in our Terms and Conditions.
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The 2, 3, and unlimited weekly memberships have a minimum 3-month commitment (12 weekly payment cycles).
Memberships commence on the date of purchase.
You can cancel your membership at any time after the initial commitment period by providing two payment cycles’ notice via email: hello@vybemovement.com.au.
Memberships must be active (not on hold or in arrears) at the time of cancellation.
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You can pause (freeze) your membership for a maximum of 8 weeks per calendar year.
To place your membership on hold, please email hello@vybemovement.com.au at least 3 business days prior to your next scheduled direct debit payment.
Membership pauses can be used in one block or across multiple periods throughout the year, up to the 8 week total allowance.
If you require additional time away beyond your available pause period, your membership can be cancelled in line with our standard cancellation terms, and you are welcome to rejoin at any time when you are ready to return.
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Sure can. Please email your request to hello@vybemovement.com.au with at least one week’s notice, and we’ll organise this for you, aligning your new membership with your current billing cycle.
To keep things consistent and avoid frequent changes, membership upgrades or downgrades can only be made after your first 4 payments have been completed.
Please note that each membership comes with a minimum commitment. When upgrading/downgrading your membership, you are entering a new minimum commitment.
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We offer the following class packs at Vybe:
Single Session (valid 30 days from purchase)
5 Class Pack (valid 3 months from purchase)
10 Class Pack (valid 6 months from purchase)
20 Class Pack (valid 9 months from purchase)
We recommend using your sessions regularly within this timeframe, as any unused credits will expire at the end of the validity period.
Full details, including usage terms, are outlined in our Terms & Conditions.
General
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Our classes are designed for adults in mind, therefore clients must be at least 18 years old to participate.
Please note that, for safety reasons, we can’t allow children to wait at the studio while their parent/guardian is in a session. -
At Vybe, our priority is to keep every client safe while still getting the most out of their sessions.
Our trainers can provide modifications for minor injuries, niggles and general movement limitations in our group classes. We simply ask that you let us know before your session begins.
However, group classes may not be suitable if your injury or condition requires frequent exercise substitutions, significantly limits your movement, or prevents you from participating in large portions of the session.
In these situations, your trainer may recommend pausing group classes and seeking more personalised support through clinical Pilates, physiotherapy, or 1:1 training until you're ready to return.
We're always happy to point you towards trusted allied health professionals and will welcome you back when group classes are appropriate for you again.
To ensure the safety of all clients, Vybe reserves the right to determine whether participation in a group class is appropriate based on the nature of your injury or condition.
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Firstly, congratulations!
We know how important it is to keep moving your body while you’re growing another little human.Pregnant up to 16 weeks: You can continue to attend any POWER or STRENGTH sessions at Vybe Movement as normal. Please note: Our JUMP class is not suitable during pregnancy.
Pregnant from 16 weeks onwards:
If your pregnancy is uncomplicated and you're feeling well, you can continue attending our pregnancy-friendly sessions.Prior to doing so, all pregnant clients must:
Request and complete our Vybe Prenatal Form by emailing: hello@vybemovement.com.au, have it signed by your GP/Specialist, and return it to us.
Book a 1:1 consultation with us before resuming group sessions. We'll walk you through the current prenatal guidelines, show you how to use any pregnancy-specific props and modifications, and ensure you feel confident moving safely throughout your classes.
Our sessions may differ from other studios. This process helps us ensure our classes remain suitable for you throughout your pregnancy, and supports you to keep moving with confidence, purpose and enjoyment.
More information can be found in our Terms and Conditions.
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We recommend returning to group classes from at least 6 weeks postpartum, once you’ve been cleared by your healthcare provider.
When you’re ready to return, our POWER classes are a great place to ease back in. We’ll support you with tailored adjustments so you feel confident and comfortable as you rebuild your strength.
Please note: Our sessions are in a group setting, so while we’ll do our best to accommodate everyone, your trainer will also be focusing on the needs of all the members in your session. Remember, it’s perfectly okay for your experience to look different from the person next to you! -
We love a cheeky Instagram pic or studio selfie, so please snap away - and don't forget to tag us! (@vybemovement)
However, as soon as class as started, we have a strict no phones policy.During class, please pop your phone with your belongings in the pigeonholes provided, and please remember to have your phone on silent before class starts.