FAQs
You’ve got questions? We’ve got answers.
First Timers
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Level 1, 51 Futures Road, Cranbourne West VIC 3977
We share the building with Adapt Gym (please note we are separately owned and operated businesses).
Enter through the main building doors, then head upstairs. Our studio entrance is located at the top of the stairs, just to the right of the gym’s reception area.
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Come dressed in activewear: comfy clothing you can move easily in, and bring a water bottle to stay hydrated throughout your session.
Grip socks are a must in our studio for both safety and hygiene. Don’t own a pair? No stress, we’ve got some available to purchase in-studio.
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Take a look at our session styles to find the right fit for you.
If you are brand new to reformer, we recommend start with our Form sessions.
Each session has a different focus, so it’s worth having a read before booking.
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If it's your first visit, we ask that you arrive 10 minutes early so we can welcome you, show you around, and help you get set up before your session.
After your first session, we recommend arriving at least 5 minutes early to give yourself plenty of time to settle in and allow for traffic and/or parking.
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Our doors lock at the start of each session for the safety and security of our members and team, so if you arrive late, you won’t be able to enter the studio to join the session.
Your trainer cannot leave their session to let you in, so please make sure you allow time to arrive before the scheduled session start time.
If you’re late, you forfeit the session and are considered a no-show.
Please refer to info on our class cancellation policy below, or refer to our full Terms and Conditions.
Sessions
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You sure do! We have just 8 spots per session, so bookings are essential. We recommend booking ahead to secure your preferred days and times.
You can book through our website or download the Momence app for easy bookings on the go.
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If you can no longer make a session, you can cancel your booking through the Momence app.
Simply select your booked session, tap Cancel and confirm.
To keep your class credit, make sure you cancel at least 6 hours before your session starts. Cancellations made within 6 hours will result in your credit being forfeited, and our late cancellation policy will apply.
All cancellations must be made through the online booking system. We can’t accept cancellations by phone, email, social media or app messaging.
Need a hand? You can find the Momence app here:
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We know plans can change, so here’s what you need to know about cancelling a session:
If you can no longer make your session, please cancel through our online booking system at least 6 hours before it starts. We can’t accept cancellations by phone, email, social media or app messaging.
Early cancellation:
Cancel at least 6 hours before your session starts and your class credit will be returned to your account to use another time.Late cancellation: $10
Cancel within 6 hours of your session starting and your class credit will be forfeited, with a $10 late cancellation fee. Membership holders receive 2 waived late cancellation fees per 28-day cycle.No-show: $15
If you don’t attend your session and haven’t cancelled, your class credit will be forfeited and a $15 no-show fee will apply. Arriving after a session has started also counts as a no-show, as late entry isn’t permitted.These policies also apply to sessions you’re added to from the waitlist. No-show fees apply to all booking and purchase types.
By booking a session at Vybe, you agree to our Cancellation Policy.
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With just 8 spots per session, classes can fill up. If your preferred session is full, you can join the waitlist through the usual booking process.
How does the waitlist work?
Up to 8 people can join the waitlist for each session.
If someone cancels, you’ll receive an SMS when a spot becomes available, in the order you joined the waitlist. You’ll have 45 minutes to accept or decline before the spot is offered to the next person.
If a spot opens up within 30 minutes of the session starting, everyone remaining on the waitlist will be notified at the same time. The spot goes to the first person to reply.
Memberships
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We offer the following memberships:
2 sessions weekly membership
3 sessions weekly membership
Your membership starts on the day you purchase it, and your weekly credits reset on the same day each week. For example, if you sign up on a Tuesday, your credits reset every Tuesday.
You’ll be charged automatically by direct debit each week.
You’ll be asked to read and agree to our Membership Terms when signing up.
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Yes, all memberships have a 3 month minimum commitment (12 weekly payments).
After that, your membership continues week to week until you cancel. We require two payment cycles’ notice via email to cancel.
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Yep! You can freeze your membership for up to 8 weeks per calendar year.
You can use your 8 weeks all at once or split them across multiple periods throughout the year. Just email us at hello@vybemovement.com.au at least 3 business days before your next payment is due.
Need more than 8 weeks off? You can cancel your membership under our usual cancellation terms and rejoin when you’re ready.
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If you finish your membership week with an unused credit, it will roll over when your new week begins, giving you another chance to use it instead of losing it.
It’s handy for those weeks when things don’t go to plan, like if you’re unwell and haven’t been able to freeze your membership in time.
The credit will be added back to your account as a single credit and will be valid for the following membership week only.
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Sure can! Just email hello@vybemovement.com.au at least 3 business days before your next payment is due, and we’ll organise the change to align with your current billing cycle.
You can upgrade or downgrade after your first 4 payments have been completed.
Keep in mind that changing your membership starts a new 3 month minimum commitment.
General
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Our classes are designed for adults, so you need to be at least 18 to participate.
Please note that, for safety reasons, we can’t allow children to wait at the studio while their parent/guardian is in a session. -
If you have an injury, condition or movement limitation that may affect your participation, please email us before booking so we can chat through your circumstances and make sure our group sessions are the right fit for you.
We’ll always do our best to work with you. Minor injuries and niggles can often be accommodated with simple modifications during your sessions.
If your injury, condition or movement limitation requires significant changes to the session or replacing multiple programmed exercises, a group session may not be the right fit for you just yet. In some circumstances, we may ask for guidance or clearance from your treating health professional before you return.
We’ll always be here to welcome you back with open arms when you’re ready!
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Up to 16 weeks: You can attend our pregnancy-friendly sessions as usual. Please let your trainer know before class. If you’d prefer to keep your pregnancy private, please let your trainer know. We respect your privacy.
From 16 weeks onwards: You can continue attending our pregnancy-friendly sessions if your pregnancy is uncomplicated and you feel comfortable exercising. Before continuing, you’ll need to:
Complete our Vybe Prenatal Form, have it signed by you and your healthcare provider, and return it to us.
Attend a 1:1 consultation with a Vybe trainer. We’ll show you how to use any pregnancy-specific props you may need and help you feel confident exercising throughout the remainder of your pregnancy.
All Vybe trainers are pre and postnatal trained and follow current exercise guidelines.
You can find more information in our Terms and Conditions. -
Firstly, congratulations!
We recommend waiting at least 6 weeks after birth before returning to group sessions and ensuring you’ve been cleared to exercise by your healthcare provider.
Recovery looks and feels different for everyone, so even with clearance, take the time you need to feel ready to return.
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We love a cheeky IG pic or studio selfie, so snap away before or after class - and don’t forget to tag us! (@vybemovement)
Once your session starts, it’s time to put the phone away. Please pop your phone with your belongings in the pigeonholes provided and make sure it’s on silent before class begins.