FAQs

You’ve got questions? We’ve got answers.

First Timers

  • Level 1, 51 Futures Road, Cranbourne West VIC 3977

    We share the building with Adapt Gym (although we are separately owned and operated businesses).

    Enter through the main building doors, then head upstairs. Our studio is located at the top of the stairs, just to the right of Adapt's reception area.

  • Our Vybe Teaser is the perfect chance for newcomers to try a few sessions with us and see if you ‘vybe’ with our style.

    The Vybe Teaser includes 4 classes to use across 14 days. Your 14 day period begins from the moment you make your first booking, including if your first booking is for a waitlisted class.

    Please note:
    • This offer is valid for first-time clients only.
    • The offer must be activated within 3 months of purchase.
    • Unused credits cannot be extended.

  • Firstly, welcome!
    We’re so excited you’ve found us and can’t wait to see you in the studio.

    Please arrive dressed in activewear: comfy clothing you can move easily in, and bring a water bottle to stay hydrated throughout your session.

    Grip socks are a must in our studio for both safety and hygiene. Don’t own a pair? No stress, we’ve got some available to purchase in-studio.

  • If it's your first visit, please arrive 10 minutes early so we can welcome you, show you around, and help you get set up before your session.

    After your first session, we recommend arriving at least 5 minutes early to give yourself plenty of time to settle in and allow for traffic and/or parking.

    For the safety and security of our members and trainers, our studio doors are locked at the session start time.

    As our trainers are actively teaching and aren't available to monitor the reception area during sessions, we’re unable to allow entry once sessions have commenced.

    Please ensure you arrive before your scheduled session start time.

  • For the safety and security of everyone in the studio, our doors are locked once each session begins.

    As our trainers are actively teaching and aren't available to monitor the reception area during sessions, we’re unable to allow entry once sessions have commenced.

    We recommend arriving 5-10 minutes before your scheduled session so you have plenty of time to get settled and can factor in traffic and/or parking.

  • If you’re new to reformer pilates, we recommend starting with FORM.

    It’s a great place to begin as it focuses on technique, control and quality movement, giving you the opportunity to become familiar with the reformer while building confidence in your practice.

  • You sure do!
    Bookings are essential as we have limited spaces, and sessions can fill up quickly. We recommend booking your sessions in advance to make sure you don't miss out on joining in.

    We use the Momence booking system for all account management, purchases, and bookings, and it’s integrated into our website.

    Once you’ve created an account and made a purchase via our website, you can easily download the Momence app on your phone for on-the-go bookings:

    MOMENCE FOR iOS

    MOMENCE FOR GOOGLE PLAY

Sessions

  • Life can be unpredictable, and we understand that things come
    up unexpectedly.

    If you need to cancel or reschedule a class, simply head to your Momence app, tap on your booked session, then select cancel and confirm.

    You can easily manage your bookings on the Momence App:

    MOMENCE FOR iPHONE

    MOMENCE FOR ANDROID

    Please make sure to cancel at least 6 hours in advance to retain your class credit. If you cancel within the 6-hour window, you will forfeit your class credit, and our cancellation policy will apply.

    Please note: We do not accept cancellations via phone, email, social media, app messaging, or any method outside of the online booking system.

  • We get it, life gets busy and plans can change! That’s why we have a cancellation policy in place to help sessions run smoothly and fairly for all members.

    If you can no longer attend a session, cancellations must be made through the online booking system at least 6 hours before the scheduled class time.

    Please note: We do not accept cancellations via phone, email, social media, app messaging, or any method outside of the online booking system.

    Any cancellation made within 6 hours of your scheduled session will be considered a Late Cancel. If you do not cancel and do not attend your session, this will be considered a No-Show. This also applies to sessions you are added into from the waitlist.

    Early Cancel ($0)
    Cancel at least 6 hours before the schedule session start time and your class credit will be returned to your account to use another time.

    Late Cancel ($10)
    If you cancel within 6 hours of the scheduled session start time, your class credit will be forfeited and a $10 late cancel fee will apply.

    Membership holders receive 2 waived late cancel fees per 28 day cycle.
    Clients using a single session pass will lose their class credit only.

    No-Show ($15)
    If you do not attend your booked session and have not cancelled, your class credit will be forfeited and a $15 no-show fee will apply.

    Arriving after a class has commenced will also be treated as a no-show, as late entry is not permitted once a session has started.

    No-show fees apply to all booking and purchase types.

    By booking into a session at Vybe, you agree to our cancellation policy.

  • We get it, sometimes things pop up (peak hour traffic, kids, work etc.) and you might be running a little behind time.

    However, our doors are locked at the scheduled session start time for the safety and security of our members and trainers, so unfortunately late arrivals won’t be able to join the session.

  • With a maximum of 8 clients per session, spots can fill up.

    If a session is full, we advise joining it’s waitlist by booking as usual.

    How does the waitlist work?

    • Each session can have up to 8 people on the waitlist.

    • If someone cancels, you’ll get an SMS in the order you joined the waitlist. You’ll have 45 minutes to confirm or decline your spot via SMS before it’s offered to the next person.

    • If a spot opens within 30 minutes of class starting, it’s a “fastest fingers first” approach - this means everyone remaining on the waitlist will get notified at the same time and the first to reply gets the spot.

Memberships &
Packs

  • At Vybe, we offer 2, 3, and unlimited sessions per week memberships.

    Your membership begins from the date of purchase.

    For example, if you purchase a 2 sessions per week membership on a Tuesday, your weekly allocation resets each week on that same day (Tuesday to Monday).

    All 2, 3, and unlimited weekly memberships have a minimum 3-month commitment (12 weekly payments).

    All memberships are billed automatically on a weekly basis.

    More information regarding memberships can be found in our Terms and Conditions.

  • The 2, 3, and unlimited weekly memberships have a minimum 3-month commitment (12 weekly payment cycles).

    Memberships commence on the date of purchase.

    You can cancel your membership at any time after the initial commitment period by providing two payment cycles’ notice via email: hello@vybemovement.com.au.

    Memberships must be active (not on hold or in arrears) at the time of cancellation.

  • You can pause (freeze) your membership for a maximum of 8 weeks per calendar year.

    To place your membership on hold, please email your request to hello@vybemovement.com.au with at least 3 business days prior to your next scheduled direct debit payment.

    Membership pauses can be used in one block or across multiple periods throughout the year, up to the 8 week total allowance.

    If you require additional time away beyond your available pause period, your membership can be cancelled in line with our standard cancellation terms, and you are welcome to rejoin at any time when you are ready to return.

  • Sure can. Please email your request to hello@vybemovement.com.au with at least 3 business days’ notice, and we’ll organise this for you, aligning your new membership with your current billing cycle.

    To keep things consistent and avoid frequent changes, membership upgrades or downgrades can only be made after your first 4 payments have been completed.

    Please note that each membership comes with a minimum commitment. When upgrading/downgrading your membership, you are entering a new minimum commitment.

  • Email us at hello@vybemovement.com.au to request cancellation.
    We’ll then send you our Membership Cancellation Form to complete and submit.
    Your 2 payment cycles’ notice begins from the date we receive your completed form. Please note that all memberships have a minimum commitment of 3 months (12 weekly payments).

  • We offer the following class packs at Vybe:

    • Single Session (valid 30 days from purchase)

    • 5 Class Pack (valid 3 months from purchase)

    • 10 Class Pack (valid 6 months from purchase)

    • 20 Class Pack (valid 9 months from purchase)

    We recommend using your sessions regularly within this timeframe, as any unused credits will expire at the end of the validity period.

    Full details, including usage terms, are outlined in our Terms & Conditions.

General

  • Our classes are designed for adults in mind, therefore clients must be at least 18 years old to participate.

    Please note that, for safety reasons, we can’t allow children to wait at the studio while their parent/guardian is in a session.

  • At Vybe, our priority is to keep every client safe while still getting the most out of their sessions.

    Our trainers can provide modifications for minor injuries, niggles and general movement limitations in our group classes. We simply ask that you reach out to ads before your next session.

    However, group classes may not be suitable if your injury or condition requires frequent exercise substitutions, significantly limits your movement, or prevents you from participating in large portions of the session.

    In these situations, your trainer may recommend pausing group sessions and seeking more personalised support through clinical Pilates, physiotherapy, or 1:1 training until you're ready to return.

    We're always happy to point you towards trusted allied health professionals and will welcome you back when group sessions are appropriate for you again.

    To ensure the safety of all clients, Vybe reserves the right to determine whether participation in a group class is appropriate based on the nature of your injury or condition.

  • Firstly, congratulations!
    We know how important it is to keep moving your body while you’re growing another little human.

    Pregnant up to 16 weeks: You can continue to attend our sessions listed as pregnancy-friendly. Sessions suitable for pregnancy are noted in the class descriptions on our schedule via the Momence app.

    Pregnant from 16 weeks onwards:
    If your pregnancy is uncomplicated and you're feeling well, you can continue attending our pregnancy-friendly sessions.

    Prior to doing so, all pregnant clients must:

    • Request and complete our Vybe Prenatal Form by emailing: hello@vybemovement.com.au, have it signed by your GP/Specialist, and return it to us.

    • Book a 1:1 consultation with us before resuming group sessions. We'll walk you through the current prenatal guidelines, show you how to use any pregnancy-specific props and modifications, and ensure you feel confident moving safely throughout your classes.

    Our sessions may differ from other studios. This process helps us ensure our classes remain suitable for you throughout your pregnancy, and supports you to keep moving with confidence, purpose and enjoyment.

    More information can be found in our Terms and Conditions.

  • Recovery looks different for everyone. Some people may feel ready to return to exercise around six weeks, while others may need longer. The most important thing is that you’ve been cleared by your OB, GP or relevant healthcare provider before returning to group sessions.

    When you’re ready to return, our FORM sessions are a great place to start. Your trainer can provide tailored adjustments to help you feel comfortable and confident as you ease back into movement.

    If you have any concerns about your pelvic floor, core, pain or your return to exercise, we also recommend speaking with a women’s health physiotherapist before returning to group classes. They can provide individualised assessment and guidance specific to your recovery.

    Please note: Our sessions are group classes, so while we’ll always do our best to support your individual needs, your trainer will also be coaching the rest of the group. Your experience may look different to the person next to you, and that’s completely okay. Listen to your body and work at a level that feels right for you.

  • We love a cheeky IG pic or studio selfie, so snap away before or after class - and don’t forget to tag us! (@vybemovement)

    Once class starts, it’s time to put the phone away. Please pop your phone with your belongings in the pigeonholes provided and make sure it’s on silent before class begins.