FAQ’S

You’ve got questions? We’ve got answers.

First Timers

  • Our VYBE Teaser is the perfect chance for newcomers to try a few sessions with us and see if you VYBE with our style.

    The VYBE Teaser gives you 4 classes to use in 14 days. The 14 days is triggered from the moment you make your first booking (this includes joining a waitlisted class).

    Please note: This offer is valid for first time clients only.
    This offer must be used within 3 months of purchase and unused credits cannot be extended.

  • Firstly, welcome!
    We’re so excited you’ve found us and can’t wait to see you in the studio.

    Come dressed in your activewear: comfy clothing you can easily move in, and bring a water bottle to keep hydrated throughout the session.

    Grip socks are a must in our studio for that extra level of safety and hygiene. Don’t own a pair? No stress! You can purchase some in-studio.

  • Studio Location:
    51 FUTURES ROAD, CRANBOURNE WEST VIC 3977

    We share the same building as Adapt Gym (we are separately owned and run businesses).

    Enter via the main building doors, and the stairs to our studio are just to the right of Adapt’s reception area.

    What if the doors are locked?
    Our doors are locked once class begins, as our neighbours downstairs at Adapt Gym aren’t always staffed and we share the main door with them.

    Please arrive on time - late arrivals unfortunately won’t be able to join the class.

  • If it's your very first visit, please arrive 10 minutes early so we can welcome you, show you around, and help you set up and settle in.

    After your first session, we encourage you to arrive at least 5 minutes early to give you time to settle in and factor in traffic/peak hour/parking.

    What if the doors are locked?
    Our doors are locked once class begins, as our neighbours downstairs at Adapt Gym aren’t always staffed and we share the main door with them.

    Please arrive on time - late arrivals unfortunately won’t be able to join the class.

  • If you’re new to Reformer, we suggest starting with POWER so that you can learn the fundamentals and get familiar with the reformer first.

    Our sessions are open level, so whether you’re an absolute newbie or seasoned Pilates pro, each class offers spring options and exercise layers and progressions for all fitness levels.

  • You sure do!
    Bookings are essential as we have limited spaces, and classes can fill up quickly. We recommend booking your classes in advance to make sure you don't miss out on joining in.

    We use the Momence booking system for all account management, purchases, and bookings, and it’s integrated into our website.

    Once you’ve created an account and made a purchase via our website, you can easily download the Momence app on your phone for on-the-go bookings:

    MOMENCE FOR iOS

    MOMENCE FOR GOOGLE PLAY

General

  • Our classes are designed for adults in mind, therefore clients must be at least 18 years old to participate.

    Please note that, for safety reasons, we can’t allow children to wait at the studio while their parent/guardian is in a session.

  • Unfortunately not. Due to health and safety requirements,
    you are unable to bring your bub or child into the studio.

  • At VYBE, our priority is to keep every client safe while still getting the most out of their sessions.

    Our trainers can easily modify exercises to accommodate minor injuries, niggles, and limitations in group classes (just let your trainer know before class begins).

    If your injury or condition requires more extensive changes to the workout, our group classes may not be the right fit at that time.

    In this case, your trainer may recommend 1:1 or clinical sessions so you can get the personalised support you need.

    If this happens, we’ll happily point you toward trusted professionals inn the allied health field - and we’ll welcome you back with open arms when you’re ready to return!

  • Firstly, congratulations! We know how important it is to continue moving your body when you’re growing another.

    For our current clients, if your pregnancy is uncomplicated and you're feeling good, you're welcome to continue attending POWER sessions as usual.

    Before joining our group sessions, all pregnant clients must:

    1. Request and complete our Prenatal Form, to be signed by your GP before your second trimester begins.

    2. Book a 1:1 consultation with a Senior Trainer to guide you through the current prenatal guidelines and ensure you're moving safely and confidently in our sessions.

    Our sessions are specialised and may differ from other studios - we have a process in place to ensure our group classes are suitable for you beyond your second trimester, and so you can keep moving with confidence, purpose, and enjoyment.

    Please note: Our JUMP class is not suitable during pregnancy.

    More information can be found in our Terms and Conditions.

  • You’re welcome to return to group classes once you've had your 6-week postnatal check-up and received clearance from your GP or Midwife. It’s important they understand our sessions are held in a group, non-clinical setting.

    Before booking your first session back, all postnatal clients must:

    1. Request and complete our Postnatal Form (recommended up to 12 weeks postpartum).

    2. Contact us so we can support your return with guidance and modifications where needed.

    We recommend starting with our POWER class to ease back in, with adjustments tailored to support your recovery.

    Please note: Our sessions are in a group setting, so while we’ll do our best to accommodate everyone, your trainer will also be focusing on the needs of all the members in your session. Remember, it’s perfectly okay for your experience to look different from the person next to you.

  • We love a cheeky Instagram pic or studio selfie, so please snap away - and don't forget to tag us! (@vybemovement)

    However, as soon as class as started, we have a strict no phones policy.

    During class, please pop your phone with your belongings in the lockers provided, and please remember to have your phone on silent before class starts.

Sessions

  • Life can be unpredictable, and we understand that things come
    up unexpectedly.

    If you need to cancel or reschedule a class, simply head to your Momence app, tap on your booked session, then select cancel and confirm.

    You can easily manage your bookings on the Momence App:

    MOMENCE FOR iPHONE

    MOMENCE FOR ANDROID

    Please make sure to do so at least 6 hours in advance to retain your class credit. If you cancel within the 6-hour window, you will forfeit your class credit, and our cancellation policy will apply.

    Vybe will not accept cancellations via phone, e-mail, in-app messaging, social media or any other method other than the online booking system.

  • With a maximum of 8 clients per session, our classes can book out.

    If a class is full, we advise joining it’s waitlist by booking as usual:

    How does the waitlist work?

    • Each class can have up to 8 people on the waitlist.

    • If someone cancels, you’ll get an SMS in the order you joined the waitlist. You’ll have 45 minutes to confirm or decline your spot via SMS before it’s offered to the next person.

    • If a spot opens within 30 minutes of class starting, it’s a “fastest fingers first” approach - this means everyone remaining on the waitlist will get notified at the same time and the first to reply gets the spot.

  • We get it, life gets busy and plans can change!
    This is why we have implemented our class cancellation policy.

    If you have booked to attend a class and wish to cancel your attendance, please do so through the online booking system. We will accept cancellations 6 hours prior to the scheduled class.

    VYBE will not accept cancellations via phone, e-mail, in-app messaging, social media or any other method other than the online booking system.

    Any cancellations within 6 hours prior to your scheduled session will be considered a Late Cancel. If you do not cancel your class and you do not attend, you will be considered a No-Show. This includes classes you are added into from the waitlist.

    Early Cancel ($0):
    If you can no longer make your class and cancel your booking at least 6 hours before the class start time, your class credit is returned back to your account to use for another time.

    Late Cancel ($10):
    If you cancel within 6 hours of the class start time, you will lose your class credit, and be charged a late cancellation fee of $10.

    Membership holders have 2 x late cancel fees waived per 28 day cycle.
    Clients who have purchased a single session lose their credit only.

    No-Show ($15):
    If you don't cancel your class and do not attend, you will lose your class credit and be charged a No-Show fee of $15.
    If you arrive too late to join a class, you will not be able to participate and will also be considered a no-show.

    Please Note: A No-Show fee applies to all bookings and purchase types.

    By booking online you are agreeing to the class cancellation policy.

  • We get it, sometimes things pop up (peak hour traffic, kids, work etc.) and you might be running a little behind time!

    However, our doors do lock as soon as the session begins, so unfortunately late arrivals won’t be able to join the class.

Memberships &
Packs

  • At VYBE, we offer 2, 3, and 4 per week memberships.

    When you purchase a membership, your membership begins from your day of purchase.

    For example, if you purchase a 2 per week membership on a Tuesday, you would use your 2 sessions between Tuesday to the following Monday.

    The 2, 3, and 4 per week memberships require a 3 month min. commitment (12 payment cycles).

    All memberships are automatically charged weekly.

    More information regarding Memberships can be found in our Terms and Conditions.

  • The 2, 3, and 4 per week memberships require a 3 month min. commitment (12 payment cycles).

    The term of these memberships commence on the day that you purchase the membership, or such other date as agreed by Vybe Movement.

    You can cancel anytime after the initial commitment period with two payment cycles' notice by emailing us.

    Please note that each membership requires completion of the minimum commitment period). Memberships must be active (not on hold or in arrears) at the time of cancellation.

  • Absolutely! You are welcome to pause your membership at any time for a minimum of one week, and up to a maximum of 8 weeks per calendar year.

    If you need to place your membership on hold, simply email your request to hello@vybemovement.com.au at least 7 days prior to your next scheduled direct debit payment.

  • You sure can. Please email us your request: hello@vybemovement.com.au and we can organise that for you, aligning the new membership with your current membership payments.

    Please note: Each membership comes with a minimum commitment period. When upgrading or downgrading a membership, you are entering a new minimum commitment period.


  • We offer the following class packs at VYBE:

    • Single Session (valid 30 days)

    • 5 Class Pack (valid 3 months)

    • 10 Class Pack (valid 6 months)

    • 20 Class Pack (valid 9 months)

    • 50 Class Pack (valid 12 months)