FAQs
You’ve got questions? We’ve got answers.
First Timers
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Firstly, welcome!
We’re so excited you’ve found us and can’t wait to see you in the studio.Come dressed in activewear: comfy clothing you can move easily in, and bring a water bottle to stay hydrated throughout your session.
Grip socks are a must in our studio for both safety and hygiene. Don’t own a pair? No stress, we’ve got some available to purchase in-studio.
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Level 1, 51 Futures Road, Cranbourne West VIC 3977
We share the building with Adapt gym (please note we are separately owned and operated businesses).
Enter through the main building doors, then head upstairs. Our studio entrance is located at the top of the stairs, just to the right of the gym’s reception area.
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The Vybe Teaser gives you 4 sessions to use over 14 days.
Your 14 days starts from the date you make your first booking. This means your 14 day period begins even if you later decide to cancel the session or are waitlisted for that booking.
It’s available for first-time clients only.
You’ll need to activate your offer within 3 months of purchase.
Any unused credits expire at the end of the 14 days and can’t be extended.
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If it's your first visit, we ask that you arrive 10 minutes early so we can welcome you, show you around, and help you get set up before your session.
After your first session, we recommend arriving at least 5 minutes early to give yourself plenty of time to settle in and allow for traffic and/or parking.
For the safety and security of our members and trainers, our studio doors are locked at the session start time.
As our trainers are actively teaching and aren't available to monitor the reception area during sessions, we’re unable to allow entry once sessions have commenced.Just make sure you're here well before your scheduled start time.
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For the safety and security of everyone in the studio, our doors are locked once each session begins.
As our trainers are actively teaching and aren't available to monitor the reception area during sessions, we’re unable to allow entry once sessions have commenced.
We recommend arriving 5-10 minutes before your session so you have plenty of time to get settled and allow for traffic and/or parking.
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If you’re new to reformer pilates, we recommend starting with FORM.
It’s a great place to begin as it focuses on technique, control and quality movement, giving you the opportunity to become familiar with the reformer while building confidence on the reformer.
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You sure do!
Bookings are essential because our sessions are small and spaces can fill quickly. We recommend booking ahead so you can get the sessions and times that suit you.We use the Momence booking system for all account management, purchases, and bookings, and it’s integrated into our website.
Once you’ve created an account and made a purchase via our website, you can easily download the Momence app on your phone for on-the-go bookings:
Sessions
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Life can be unpredictable, and we understand that things come
up unexpectedly.
If you need to cancel or reschedule a class, simply head to your Momence app, tap on your booked session, then select cancel and confirm.You can easily manage your bookings on the Momence App:
Just make sure you cancel at least 6 hours before your session to keep your class credit. If you cancel inside the 6 hour window, you will forfeit your class credit, and our cancellation policy will apply.
Cancellations need to be made through the online booking system. We’re unable to accept cancellations via phone, email, social media, app messaging or any other method.
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We get it, life gets busy and plans can change! That’s why we have a cancellation policy in place to help sessions run smoothly and fairly for all members.
If you can no longer make your session, just cancel through the online booking system at least 6 hours before it starts.
Cancellations need to be made through the online booking system. We’re unable to accept cancellations via phone, email, social media, app messaging or any other method.
Any cancellation made within 6 hours of your scheduled session will be considered a Late Cancel. If you do not cancel and do not attend your session, this will be considered a No-Show. This also applies to sessions you are added into from the waitlist.
Early Cancel ($0)
Cancel at least 6 hours before the schedule session start time and your class credit will be returned to your account to use another time.Late Cancel ($10)
If you cancel within 6 hours of the scheduled session start time, your class credit will be forfeited and a $10 late cancel fee will apply.Membership holders receive 2 waived late cancel fees per 28 day cycle.
No-Show ($15)
If you do not attend your booked session and have not cancelled, your class credit will be forfeited and a $15 no-show fee will apply.Arriving after a class has commenced will also be treated as a no-show, as late entry is not permitted once a session has started.
No-show fees apply to all booking and purchase types.
By booking into a session at Vybe, you agree to our cancellation policy.
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We get it, sometimes things pop up (peak hour traffic, kids, work etc.) and you might be running a little behind time.
However, our doors are locked at the scheduled session start time for the safety and security of our members and trainers, so unfortunately late arrivals won’t be able to join the session.
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With a maximum of 8 clients per session, spots can fill up.
If a session is full, we recommend joining the waitlist by booking as usual.
How does the waitlist work?
Each session can have up to 8 people on the waitlist.
If someone cancels, you’ll get an SMS in the order you joined the waitlist. You’ll have 45 minutes to confirm or decline your spot via SMS before it’s offered to the next person.
If a spot opens within 30 minutes of class starting, it’s a “fastest fingers first” approach - this means everyone remaining on the waitlist will get notified at the same time and the first to reply gets the spot.
Memberships &
Packs
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At Vybe, we offer 2 and 3 sessions weekly memberships.
Your membership starts on the day you purchase it.
For example, if you purchase a 2 sessions per week membership on a Tuesday, your weekly allocation resets each week on that same day (Tuesday to Monday).
All memberships have a 3 month minimum commitment, which means 12 weekly payments.
Membership payments are automatically processed weekly by direct debit.
More information regarding memberships can be found in our Terms and Conditions.
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Yes. All memberships have a 3 month minimum commitment, which means 12 weekly payments.
After your initial 3 months, your membership continues weekly until you choose to cancel. Cancellation requires two payment cycles’ notice.
To cancel, your membership needs to be active (for example, not on freeze) and up to date with payments.
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Yep! You can freeze your membership for up to 8 weeks per calendar year.
Just email us at hello@vybemovement.com.au at least 3 business days before your next payment is due.
You can use your 8 weeks all at once or split them across multiple periods throughout the year.
Need more time away than your 8-week allowance? You can cancel your membership under our usual cancellation terms and rejoin when you're ready to come back.
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Sure can. Please email your request to hello@vybemovement.com.au with at least 3 business days’ notice, and we’ll organise this for you, aligning your new membership with your current billing cycle.
To keep things consistent and avoid frequent changes, membership upgrades or downgrades can only be made after your first 4 payments have been completed.
Each membership comes with a minimum commitment. When upgrading/downgrading your membership, you are entering a new minimum commitment.
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To request cancellation of your membership, email hello@vybemovement.com.au with two payment cycles’ notice.
Please note that our weekly memberships have a minimum 3 month commitment (12 weekly payment cycles).
We’ll then send you our online Membership Cancellation Form to confirm your cancellation details and provide feedback. Your cancellation notice starts from the date we receive your cancellation request.
If you have any outstanding payments, these will still need to be paid, even after your membership is cancelled.
Once we’ve received your cancellation form, we’ll confirm your final payment date and membership end date with you.
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We offer the following class packs at Vybe:
5 Class Pack (valid 2 months from purchase)
10 Class Pack (valid 4 months from purchase)
20 Class Pack (valid 6 months from purchase)
Just make sure you use your sessions before the pack expires, as unused credits expire at the end of the validity period.
Full details, including usage terms, are outlined in our Terms & Conditions.
General
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Our classes are designed for adults, so you need to be at least 18 to participate.
Please note that, for safety reasons, we can’t allow children to wait at the studio while their parent/guardian is in a session. -
If you have an injury, condition or movement limitation that may affect your participation, please email us before booking so we can chat through your circumstances and make sure our group sessions are the right fit for you.
We’ll always do our best to work with you. Minor injuries and niggles can often be accommodated with simple modifications during your sessions.
If your injury, condition or movement limitation requires significant changes to the session or replacing multiple programmed exercises, a group session may not be the right fit for you just yet. In some circumstances, we may ask for guidance or clearance from your treating health professional before you return.
We’ll always be here to welcome you back with open arms when you’re ready!
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Firstly, congratulations!
We know how important it is to keep moving your body while you’re growing another little human.Pregnant up to 16 weeks: You can continue to attend our sessions listed as pregnancy-friendly. Sessions suitable for pregnancy are noted in the class descriptions on our schedule via the Momence app.
Pregnant from 16 weeks onwards:
If your pregnancy is uncomplicated and you're feeling well, you can continue attending our pregnancy-friendly sessions.Before continuing with group sessions, we’ll need you to:
Request and complete our Vybe Prenatal Form by emailing: hello@vybemovement.com.au, have it signed by your GP/Specialist, and return it to us.
Book a 1:1 consultation with us before resuming group sessions. We'll walk you through the current prenatal guidelines, show you how to use any pregnancy-specific props and modifications, and ensure you feel confident moving safely throughout your classes.
Our sessions may differ from other studios. This process helps us make sure your sessions remain suitable for you throughout your pregnancy and that you feel confident moving safely.
More information can be found in our Terms and Conditions.
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Recovery looks different for everyone. Some people may feel ready to return to exercise around six weeks, while others may need longer. The most important thing is that you’ve been cleared by your OB, GP or relevant healthcare provider before returning to group sessions.
When you’re ready to return, our FORM sessions are a great place to start. Your trainer can provide tailored adjustments to help you feel comfortable and confident as you ease back into movement.
If you have any concerns about your pelvic floor, core, pain or your return to exercise, we also recommend speaking with a women’s health physiotherapist before returning to group classes. They can provide individualised assessment and guidance specific to your recovery.
Please note: Our sessions are group classes, so while we’ll always do our best to support your individual needs, your trainer will also be coaching the rest of the group. Your experience may look different to the person next to you, and that’s completely okay. Listen to your body and work at a level that feels right for you.
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We love a cheeky IG pic or studio selfie, so snap away before or after class - and don’t forget to tag us! (@vybemovement)
Once class starts, it’s time to put the phone away. Please pop your phone with your belongings in the pigeonholes provided and make sure it’s on silent before class begins.